Terms and Conditions

Chic chalet is part of Ski-Dazzle ltd

1. Conditions of booking All bookings accepted by Chic Chalet (CC) are subject to these terms and conditions.
The agreement is between Chic Chalets Ltd and all those listed on the booking form and also includes any subsequent changes of names to the original booking form. The first name entered on the booking form will be deemed as the person in whose name the booking is made and they will be personally liable for all monies owed for the holiday. The client shall mean the person in whose name the booking is made and includes all other persons on whose behalf the booking is made.

2. Booking ConfirmationYour contract is with Chic Chalet and all bookings require a non-refundable deposit per person.
If payment is made within 8 weeks of the departure date it must be accompanied by the full holiday cost.
No contract shall exist between Chic Chalet and the customer until a confirmation of the booking in writing has been issued by Chic Chalet
In the case of bookings made within eight weeks of departure a contract shall also come into existence as soon as we confirm the booking orally.

An Option to hold any particular week for the client does not mean a contract has been entered into and may be cancelled by either party at any time.
Any quotations given are valid for five days. The per person price for subsequent quotations for the same enquiry may differ.
Once availability has been confirmed by Chic Chalet a booking will be held for five working days, pending receipt of the deposit and a completed booking form. Thereafter the booking will be deemed cancelled and Chic Chalet reserves the fight to re-book the week without notification.

3. Booking and Payment At the time you make your booking you must pay a deposit of £100 per person and the rest of the holiday price must be paid 8 weeks before your holiday commences. If you do not pay the balance of the price of your holiday at this time we may cancel your booking and ask you to pay the cancellation charges as set out below.

If you book your holiday less than 8 weeks before it is due to start, the price of your holiday is payable in full at the time of booking.
The person signing the booking form accepts responsibility for paying for all of the people on the booking. You must be at least 18 years old to make a booking.

Preferred payment types are as follows: Bank Transfer (any charge for which to be incurred by the customer), Credit Card (Visa or Mastercard can only be accepted). Credit card payments are taken in Euros and incur a 1.5% bank charge. Any fluctuations in currency must be absorbed by the customer. Sterling cheque.

4. Prices The prices quoted to you are in pounds sterling. Once your holiday has been confirmed we reserve the right to levy surcharges in the event of increases in transportation costs, increased charges due to government action, such as increases in VAT or other government imposed charges, and adverse changes in foreign exchange rates.

Chic Chalet reserves the right to increase or decrease the price of unsold holidays at any time.

5. Amendments by the client CC will attempt to comply with any request for amendments to a booking made after the booking has been confirmed, but cannot undertake that it will do so. The client must pay all additional costs incurred by CC, or levied by our suppliers in relation to the attention required. Should these changes take place within 30 days of departure CC reserve the right to treat the original booking as a cancellation.

6. Cancellations If you want to cancel your booking after we have entered into a contract, the person who signed the booking form must advise us in writing by post, fax or e-mail as soon as possible. Verbal cancellations will not be accepted. At all times your deposit will be retained by CC. Within 56 days of departure a £30 administration charge will be applied in addition to the following table of charges up the maximum shown as follows. Cancellation periods are calculated on the date of your cancellation being received by us.If a cancellation results in a single room, the single room supplement will be charged.

In the case of a whole chalet booking, and part of the group cancels, the whole chalet booking price still stands and must be paid for by the rest of the party. If the party does not want to pay the whole chalet price, the chalet booking will be deemed cancelled.
Chic Chalet reserves the right to re-sell the holiday without further notification.

Dishonoured cheques will be treated as a cancellation if within eight weeks of departure and any costs incurred by CC will be recovered from the client.

Written notice given within days of departure.

Cancellation charges shown as % of the total holiday cost:
56 days or more Deposit + Cost of Travel Tickets purchased on your behalf by CC (Eurotunnel, Eurostar, Rail Europe, etc)
42-56 days 60%
29-41 days 70%
22-28 days 90%
0-21 days 100%
In all cases of cancellation the deposit and insurance premiums will be forfeited.

We shall not cancel the holiday after the date when the final payment is due, unless it is necessary to do so for reasons out of our control. A full refund is payable, unless it is an event amounting to Force Majeure.

Force Majeure include war, political unrest, strikes, acts of God(such as volcanic activity), epidemics, riots, civil strife, industrial dispute, terrorist activities, natural and technical disasters, closure of ports and airports or unless the client defaults in the payments of the monies due).

7. Brochure and Website Information Although we take every care to ensure that the particulars in our brochure and on our website are correct, we are not liable for any changes that may occur between the time of printing and the time our clients go on holiday.

8. Alteration by Chic Chalet We reserve the right to make minor changes to your holiday before and after any booking has been confirmed. No compensation is payable.

9. Travel Chic Chalet act on behalf of different agents for some travel arrangements. All bookings made with these companies are subject to the conditions of the supplier with which they are booked.

10. Liability With the exception of death or personal injury of customers, CC's liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by guests in taking the holiday such as travel to the airports, tuition and ski passes. CC does not accept liability for disruption of travel arrangements or damage to holiday expectations caused by "Force Majeure". Any services booked by CC on the customer's behalf does not consitute an approval and we take no responsibility or liability for the service. Any grievance with a third party service should be taken up with the provider and the customer directly.

As skiing, boarding and allied activities are known to be hazardous sports, CC cannot accept liability for injury or death caused to a client undertaking such activities even when that client is with a group including an employee of CC.

11. Complaints Should a problem arise during your holiday please inform a member of CC staff as soon as possible, who will make every effort to amend the problem. No complaints can be accepted for snow conditions, weather, closure of ski lifts, adverse traffic conditions on transfer days on any Airport delays.

12. Damage by and behaviour of the client All damage and breakages will be charged to the client and must be paid before vacating the accommodation. Damages of goods include the hot tub, outdoor furniture, indoor furniture and to the chalet itself. Settlement will be in cash.

The client undertakes to behave in an orderly fashion and not to disrupt the enjoyment of others on holiday or in any way harm the reputation of CC, the owners of its accommodation or its suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and CC shall have no further contractual obligation towards him. The client must also pay for their bar bill before vacating the chalet.

13. Accommodation The accommodation provided is only for the use of clients shown on the booking form and subletting, sharing or assignment is prohibited. CC reserves the right to change your accommodation where chalet occupancy levels dictate.

14. Lost and Stolen Property In the event that clients lose property while on holiday or leave items in the Chalet when returning home, no responsibility will be accepted by CC in the event that the property is not recovered or returned. CC cannot accept any responsibility for theft from the chalet or at any time during your holiday. Any client not properly securing the exits and windows after the chalet will be liable to any property taken as a result of that neglience.

Postage and packing will be charged for the return of left items. (£30 minimum)

15. Insurance It is a condition of booking that all clients have an insurance policy. Insurance premiums must be paid at the time of booking the holiday in order for cancellation cover to be effected. No liability will be accepted for any client travelling without adequate travel insurance.

16. Health and Safety We would ask that you have consideration for the enjoyment of other clients. In particular, at all times you are responsible for conducting yourself so that the health and safety of third parties is not threatened. You agree to hold us harmless against all costs and expenses we incur as a result of your actions or omissions, which result in damage to person or property.

17. Jurisdiction This contract is governed by the law of England and Wales and exclusive jurisdiction is conferred on the English and Welsh courts.

18. Late Arrivals Chic Chalet can take no responsibility for clients arriving late or delays en route to the resort or in resort.

19. Passports, visas and health requirements Clients are responsible for the provision of all necessary valid documents covering all members of the party.

All EU citizens require a valid visitor or full 10 year passport and the EHIC card.

20. Infectious diseases:

severe cases

Clients suffering from a severe infectious disease e.g. severe respiratory infections, TB or pneumonia are not permitted to stay in the chalet.

minor cases

Rubella: Clients can be accepted in the chalet 4 days after the appearance of the rash.
Measles: Clients can be accepted in the chalet 7 days after the appearance of the rash.
Mumps: Clients can be accepted in the chalet when all swelling has subsided. This is usually after 7 days however, it can take up to 14 days.
Chicken pox: Clients can be accepted in the chalet 7 days after the appearance of the last new spot.

Clients travelling with any of the above conditions or who are suffering from chronic illness are required to produce a medical note certificate, confirming they are fit to travel.

21. Arrival/Departure Times The chalets will be available to incoming guests after 4pm on arrival day, although we will endeavour to have the chalet ready earlier, only if previously requested for and agreed by Chic Chalet.
The chalet must be vacted on day of departure by 10am.

On arrival day, dinner will be served up until 9.30pm, after this time a snack will be provided.
Contractually, your holiday starts from 4pm on the arrival day and ends at 10am on the departure day. Chic Chalet is not obliged to provide any facilities or access to the chalets before 4pm on arrival day and after 10am on departure day.

22. Smoking CC have a strict no-smoking policy in all of their premises and vehicles. Specific smoking areas outside of the premises will be advised to clients by our resort staff.

23. Hot Tub and Sauna Clients should adhere to the rules and regulations regarding the hot tub and sauna.
Due to health and safety guidelines children under the age of 12 are not permitted in the hot tub or sauna and children between the ages of 12-17 must be accompanied by an adult.

CC reserve the right to carry out any maintenance, draining and refilling needed that might render the hot tub unusable to ensure all health and safety regulations are met.

24. Chalet Facilities In the event of failure of hot tubs, saunas, TV, wif connections and audio systems, all efforts will be applied to ensure continuous provision of these services. No down-time of any of the above will constitute any refunds.

25. Booking through travel agents Any misrepresentation of the holiday from a travel agent is the responsibility of the agent and not CC. The agent receives a commission from CC. In the first instance, all enquiries and requirements should be referred to the travel agent.

26.Dietary requriements Clients must inform CC of any special dietary requirements before their holiday commences.

27. Meals and Drinks At not time is the client allowed to use the cooking facilities. No refunds in respect of meals not taken will be given. If a client would like to invite friends not staying in the chalet to visit, permission must be given by Chic Chalet and any meals, or drinks consumed by the invited persons whilst in the chalet must be paid for.

28. Ski Hosting Service Clients participate in ski hosting at their own risk. Clients are responsible for assessing their own capabilities. We do not accept responsibility for accidents or injuries incurred whilst skiing with our ski host. This free service may be withdrawn due to Force Majeure, (bad weather etc)

29. Children CC will not be held responsible for any accidents occuring within the chalet. It is the responsibility of the parent/guardian to ensure their children are supervised at all times, including meal times.